Frequently Asked Questions
General FAQ
Technical FAQ
General FAQ
What is IT Works®?
IT Works® is the industry-leading
Desktop Management solution that has been proven in demanding
I.T. environments for over 5 years, providing organizations
with a comprehensive solution to manage Windows based computers.
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What is an IT Works®
"Package"?
An IT Works® Package is a complete
set of instructions, including the software installation executable
and all necessary configuration settings, required to install
software on a computer.
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Should I "package" all my software for
IT Works®?
Yes. Packaging software will enable you to deploy software to
any computer and ensure that all software installations are
configured properly.
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What Technical certifications are required?
None. IT Works® is designed so
that users with varying degrees of experience can be productive
team members. The integrated nature of IT Works®
allows new IT staff members to add value to the organization
sooner and with less training.
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Is IT Works only for large companies?
No. IT Works® will support any
number of networked computers. Large deployments and small deployments
will provide a high levels of return.
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How many computers can be managed?
IT Works® will support any number
of networked computers. Large deployments and small deployments
will provide a highs level of return.
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Will IT Works® save
me money or time?
Both. IT Works® allows the IT
staff to perform more support tasks with less personnel and
significantly reduce support requests from end users.
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What operating systems are supported by
IT Works®?
Microsoft Windows XP®, Microsoft Windows 2000®, Microsoft Windows
NT4.0®. IT Works® supports both
Microsoft Windows 2000® Active Directory and Network Operating
System (NOS). IT Works® will support
Microsoft Windows .NET® server when released.
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What software applications are supported
by IT Works®?
Any windows based software including operating system drivers.
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Why does SMT suggest a "lockdown" security
model?
To eliminate end users from making unintentional system changes
or installing software. If a user can not break the system then
they will not create support issues.
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How do I deploy a single application to
one or many computers?
IT Works® ManagER is the primary
interface used by the network administrator. Open the Help Desk
panel of IT Works® ManagER, right
click on a computer, drag the software package(s) to the desired
computer and select Deploy. Sit back and relax. In minutes the
software will be deployed to the selected computer or groups
of computers.
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Why is the inheritance feature beneficial?
Software can be deployed to a group, e.g., Active Directory
Organizational Unit (OU) and all member computers of the OU
will be configured with the specific software. With IT
Works®, building and deploying a Common Operating
Environment (COE) is as simple as dragging and dropping application
packages.
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Do I need Active Directory to implement
IT Works?
No, IT Works® is designed for
all Microsoft Network Operating Systems (NOS).
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Is disaster recovery really important?
What will you do when a hard disk fails? Replace the drive and
rebuild the system. But what software was installed on the failed
disk drive? With IT Works® simply
put the boot diskette (or use PXE) and reboot the computer.
IT Works® will recognize the system
and rebuild in a matter of minutes, the system to the exact
configuration as before the failure.
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Can a remote helpdesk center use IT
Works® to support our users?
Yes, your remote Help Desk staff can do many of the routine
support tasks including deployment of software to remote locations.
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Why is IT Works® better/different
than imaging or cloning technologies?
IT Works® is a complete solution
for initial system deployments, software delivery, disaster
recovery, remote management, system lock-down and more - in
one single software solution. Image technology will only deploy
a single “point in time” system configuration.
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Why not use many different tools and
procedures to support users?
Cost in terms of manpower and time to deliver to end users.
Multiple point solutions require more resources, add complexity,
and the associated resource requirements increase in direct
proportion.
Technical FAQ
How many computers can be managed by
a single management station?
Unlimited.
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Can users change the system configuration?
No. We recommend that all customers use the lock-down security
model so that a user has only user access to the system. Lock-down
eliminates users from installing software or making system changes
that require a support call.
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Can users install software?
No. User only have read and execute access to the system.
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How are updates applied to computers?
How about remote computers?
IT Works® uses an internal process
called SystemSync. On a scheduled or ad hoc basis each computer
will connect to the IT Works®
database and automatically self-update with any newly authorized
software or system configuration.
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What are the system requirements for the
management station?
Pentium II – 266Mhz computer with 68MB RAM and 100MB free disk
space.
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What are the system requirements for the
IT Works® Server?
Pentium II – 266Mhz computer with 68MB RAM and 100MB free disk
space.
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Why not use image technology to build computers?
Image technology will only deploy a single “point in time” system
configuration. Images are not flexible and do not adapt to changing
hardware platforms or software configurations. Any change requires
a complete new image.
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Are mobile users supported with IT
Works®?
Yes. Bandwidth constrained computers can be managed with a CD-ROM/DVD/USB
drive. Many choices are available and IT Works®
can adapt to meet your specific requirements.
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