Features / Functions

Hierarchical Inheritance Model Benefits:

• Standardization and easy updates/configurations reduce much administrative time and costs for desktop management.
• Desktops perform with higher reliability and availability since they operate with optimum software, configurations and settings.
• End users are not concerned with desktop software, settings or upkeep, as this is handled for them automatically.

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• Since this is the most time-consuming (and costly) administrative task, customers quickly realize ROI on this feature alone.
• Users are seldom interrupted for software deployments; these activities can be scheduled to take place during nighttime hours.
• Desktops perform with higher reliability and availability since they will always operate with optimum software, configurations and settings.

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• Organizations no longer need to postpone deployment of new technologies because of time constraints and inconvenience.
• Administrators are not consumed with software migrations. Their saved time can be spent elsewhere.
• End users can use the latest technologies without the downtime and inconvenience normally associated with migrations.

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• Fast and easy computer additions and replacements
  
• Less administrative time required for initial setup and installation means reduced costs
• End users are up and running much faster, improving their productivity

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• Enhanced security of operating systems and applications
• Easy management of security policies and permissions means more time for administrators to use elsewhere

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• Users can be confident in the integrity of their applications and data.
• Users are not interrupted for long periods while their desktops are being repaired or replaced
• Administrators spend much less time troubleshooting or rebuilding failed desktops

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• Reduced time needed to inventory and analyze IT assets
• Asset inventories are always accurate
• This complete asset inventory helps in planning, audits and management of service agreements and software licenses
• This information ensures that the environments stability and success is not dependent on one or two key individuals

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• Administrators spend less time documenting and tracking end user calls and requests.
• End users receive faster, better service from IT when problems occur.
• Improved productivity of administrators and end users means reduced costs.
• Improved IT communications with end users results in a more satisfied user community.

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• Far fewer desktop problems occur due to IT Works® desktop lockdown and Remote Management.
• Administrators can easily troubleshoot problems from any point on the network.
• Administrative travel time and costs are greatly reduced or eliminated.
• End users are not interrupted for problem identification and resolution.

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• End users can easily do their work from any points on the network, without taking their computers with them
• Regardless of where they logon to the network, end users receive consistent services and behavior from the computers they use

Operating System Installation and Migration

The IT Works® hierarchy inheritance model greatly simplifies OS deployment and migration, and significantly reduces the time required to complete installation or migration. System Management Technologies recommends a native install of the chosen operating system rather than an image solution for two reasons. First, allowing the operating system to auto-discover OEM components is a more reliable process than imaging (zero image maintenance and OEM hardware differences); second, all image solutions require additional integration of applications and settings before end user delivery.

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Application Software Installation and Migration

Deploying, managing, and migrating application software is the largest part of Desktop Management and provides the greatest opportunity for timesavings. The IT Works® class hierarchy inheritance model greatly simplifies the application software deployment and migration effort and also significantly reduces the time required to complete the install or migration.

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Security Administration

IT Works® automates the installation of the operating system, hardware components and software applications. Maintaining these configurations is essential in controlling support services and Total Cost of Ownership to provide an acceptable rate of return to the organization. IT Works® uses policies and permissions to create user environments which allow only Read and Execute access to the file system and computer registry. Policies add additional features including the ability to limit access to certain system areas like the control panel, and how application settings have been configured, e.g., default user path for saving Office documents.

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Help Desk

IT Works® includes a complete Help Desk Management system. An integral part of computer management is the ability to capture service requests from users and project management. IT Works® combines these features into one user interface called ManagER. Users and computers have separate views and are fully integrated with Active Directory or NT Domains.

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Disaster Recovery

Disaster Recovery is often overlooked or allocated fewer resources by IT organizations due, in part, to the uncertainty of when a disaster will occur. The IT Works® methodology for disaster recovery provides a fast and easy recovery path for getting end users back online.

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Inventory/Asset Management

IT Works® includes a complete Inventory/Asset Management system. An critical part of effective computer management is the ability to document the hardware and software deployed. With IT Works® your IT staff will know exactly what hardware and software is currently deployed and what was deployed in the past.