Partners & Alliances

System Management Technologies (SMT) pursues strategic partnerships and alliances that help us broaden our solution offerings. The SMT Partner Program is designed to jointly promote SMT and its Partners' products and services. This approach enables customers to leverage SMT solutions with our Partners hardware, software, tools and services. SMT and our Partners commit to participate in joint marketing, sales and technical programs to raise awareness in the market, increase sales opportunities and ensure technical excellence.

Partnering allows each party to develop its core competencies and to leverage one another's strengths. It combines specialized skills, expertise and resources and increases speed-to-market. We've found it to be a win-win proposition for us, our partners and, most importantly, our customers. It is a strategy that creates synergies that are more powerful and comprehensive than any one company could provide.

We currently offer four types of partnership opportunities to best suit your specific business goals and objectives. Contact SMT today to learn more about the SMT Partner Program.

Agency Partner

Definition: Designed for companies who see a need for System Management Technologies (SMT) solutions in their customer and prospect bases, and who want to align with SMT at a referral level.

Primarily a marketing relationship, this level of partnership is the most flexible, especially in terms of up-front commitment. A point of contact at SMT will ensure that the partnership is properly activated and that lead-passing processes are initiated. Occasionally, Agency partners are invited to participate in various marketing initiatives with SMT.

Your company makes only a minimal partnering commitment yet can participate in related sales revenue by identifying a customer's IT automation needs and referring that customer to SMT. Agency partners are actively involved in the process of defining, advocating, and assisting in sales opportunities.

Agency Partners Benefits:

• Referral commissions based on the license software fees
• Sales support from designated SMT direct sales representative
• Free sales collateral
• Demonstration versions of the SMT software

Both companies, SMT and the Partner, will have specific logo usage and public statement rights as agreed to contractually.

Solution Partner

Definition: Designed for companies who want the ability to promote or resell System Management Technologies (SMT) software and build revenue around SMT. Often regionally-focused, but willing to make deeper commitments to the SMT platform, Solution Partners enjoy discounts on software and services and a close business relationship with a representative of SMT's Direct Sales Force. Solution Partners receive higher levels of support from points of contact within our Channel Marketing Group and are included in more strategic marketing efforts.

As a Solution Partner, you routinely sell enterprise software, networking or systems management computing solutions to your clients. You are the customer’s trusted source for hardware, software, and packaged solutions.

As a Solution Partner, your company will promote SMT's branded products. Your company will have the ability to provide breakthrough solutions for your customer in one of the fastest new categories of software growth - IT lifecycle management.

Solutions Partners may promote or resell SMT support, or become SMT Support Certified to provide additional consulting services to clients in support of the SMT products.

Solution Partners Benefits:

• Discounts on SMT software solutions, training and support
• Dedicated support from a SMT Direct Sales representative
• Sales support for RFI and RFP completion
• Free sales collateral
• Demonstration versions of the IT Works® software

Both companies, SMT and the Partner, will have specific logo usage and public statement rights as agreed to contractually.

Enterprise Partner

Definition: National or international systems integrator, managed service provider or consultant specializing in the implementation of systems or infrastructure management, configuration management, change management, or provisioning solutions including hardware, software and services, as well as providing technical support post installation. At a minimum the Enterprise Partner provides physical installation, initial base system configuration, testing and help desk support.

These partners may resell System Management Technologies (SMT) Services, or more likely, will be certified to provide their own support for SMT products. When opting to provide level 1 and Level 2 field support, Enterprise Partners must maintain a minimum of two (2) SMT Certified installation engineers on staff for implementation services in a specific geographic territory.

Enterprise Partners enjoy a close business relationship with SMT's Direct Sales Force. Each Enterprise Partner is assigned an SMT Partner Manager that will coordinate and support business and technical alignment between the two companies. SMT will maintain a reference list of Enterprise Partners to be provided to customers on request.

Enterprise Partner Benefits:

• Discounts on SMT software solutions, training and support
• SMT Partner Manager for marketing, sales and technical support
• Sales support for RFI and RFP completion
• Free sales collateral
• Demonstration versions of the SMT software

Both companies, SMT and the Partner, will have specific logo usage and public statement rights as agreed to contractually.

OEM Partner

Definition: Designed for hardware manufacturers, managed service provider’s vendors, systems integrators, and independent software vendors who wish to license System Management Technologies’ IT Automation Platform and technology for development or for incorporation within their own products and solutions.

In some cases, System Management Technologies (SMT) solutions are directly embedded whereas, in other cases, joint development and integration is needed to accelerate time to market. These partners will become SMT Support Certified to provide their own support for SMT software.

SMT's business development and product marketing teams work with your company to define product and market requirements and develop a mutual plan for achieving your product goals. Through the development process, these products will also become SMT Certified, and also be included in the published list of SMT Certified Products. Typically, OEM partners may negotiate for the right to re-badge SMT solutions under their own brand.

OEM Partner Benefits:

• Discounts on SMT software solutions, training and support
• Dedicated SMT Partner Manager for marketing, sales and technical support
• Sales support for RFI and RFP completion
• Ability to re-badge SMT
• Free sales collateral
• Demonstration versions of the SMT software

Both companies, SMT and the Partner, may have specific logo usage and public statement rights as agreed to per the OEM contract.